I get a new computer, what should I do to move the software I purchased to the new computer.Ī: First please uninstall the software from your old computer. Note: License code you purchased for the old version is invalid for the upgrade version.ġ2. Usually previous users can get a preferential price to upgrade their software. If you need the upgrade version, please contact us to get upgrade link. Your original license code is still valid for the update version. For other products, you can get the update version from our website. You can click " Check for updates" in Help menu to use this function. Some of our products can check for the updates automatically. If I purchase your software, can I upgrade it for free in the future and how to apply the upgrade?Ī: You can always get normal update version of the software for free. Please write to us at and please enclose your order related information (such as Order ID, E-mail address, name you used when you purchased, etc.) which will enable us to find your order in our database in time.ġ1. I lost my license code, can you send it again?Ī: Sure. Please note that they are completely two different products and get different license code for each own.ġ0. You mix up the Windows and Mac version products. You order or download wrong product, such as mix up Xilisoft DVD Ripper Standard and Xilisoft DVD Ripper Platinum.Ĥ. License code is for the old version, but you use it to register upgrade version.ģ. And please don't add any blank before or after the code.Ģ. You'd better copy and paste the license code to avoid a typo. Why?Ī: There are several possible reasons for the failed registration.ġ. I entered the license code you sent to me, but the software said "Registration info is invalid". And don't add any blank before or after it.ĩ. Note: since the license code is letter-sensitive, please COPY and PASTE the code. Click " Enter License Code." in Help menu or the menu named by our software name, enter your name and license code in the corresponding box to finish the registration. Download the software you bought from our site and run it. We will contact SWREG staff and ask them to refund the CD for you.Ī: After you purchase the software successfully, you will receive registration information via Email within one business day. If you purchased the CD by accident and you have no need of it, please contact us. If I don't need the CD but purchased it by accident, what should I do?Ī: If you don't need the CD, please don't Add BackUp CD of your Order. Please use the registration information you get from the confirmation letter to register the full version of the software.ħ. You can download the software from our website to use it at once. You order the downloadable version of the software at the same time you order the CD. Do I have to wait for the CD to begin using the software?Ī: You don't have to wait for the CD. SWREG staff will make and ship the CD for you.Ħ. You need to pay extra fee for each CD-ROM. When you order our product, you can Add BackUp CD of your Order. If I want a CD-ROM of the software, what should I do?Ī: You have to place your order via SWREG platform. If you are under one of the last two situations, please contact our Sales Team at to get assistance.ĥ. You provided invalid Email address when you ordered the software. Your Email service provider rejects Emails from unknown senders, so the license code cannot be sent to you.ģ. Because of your Email setting, the letter with license code went to Trash directly. Why I didn't receive the license code for several hours after my purchase?ġ. Please keep registration information of the software you received well for further use.Ĥ. Note: Please provide valid Email address when you fill the order form. However, sometimes you didn't get it for some reasons (for the details, please see below). Click Buy Now button and finish your order - Normally you will receive the license code by Email immediately after your successful purchase. How to purchase your product and how long will I receive the license code after I complete the purchase?Ī: Find the product you need on our website. Please ignore it and directly click Later button, and then you get the trial version.ģ. When you perform the conversion, a registration request window will pop up. How can I get the free trial version of the software?Ī: Download the software you want from our website and install it. But in most cases you'll get our response in a few hours or immediately.Ģ. How long will it take to get your support response?Ī: Generally, we'll reply to you within 24 hours except for weekends or holidays due to the time difference.
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